Live status comes from our NOC, not from this page.
Figures below are contractual SLA targets and indicative round-trip times from our route model. None of them is a live measurement.
For real-time network status and incident reports, contact our NOC at +359 2 420 0300 or noc@sofia-connect.net.
Network Status
Sofia Connect does not publish live telemetry for its 18 Points of Presence. This page shows our contractual SLA targets and the indicative round-trip times of our routes. For real-time status and incidents, contact the NOC.
IP Transit — contractual SLA target
99.99%
Monthly availability commitment for IP Transit. Not a measurement.
Indicative round-trip times from Sofia
Fibre-path estimates from our published route model, confirmed per order. Not live measurements.
Sofia → Frankfurt
≈ 24.5 ms
direct · partner
Sofia → Istanbul
≈ 12 ms
direct · partner
Sofia → Athens
≈ 12 ms
direct · partner
Sofia → London
≈ 35 ms
via Frankfurt · partner
Sofia → Tbilisi
≈ 25 ms
via Balchik, Poti · partner
Sofia → Dubai
≈ 83 ms
via Balchik, Poti, Tbilisi · partner
Sofia → Yerevan
≈ 28 ms
via Balchik, Poti · partner
Sofia → Agarak
≈ 32.3 ms
via Balchik, Poti, Yerevan · partner
Sofia → Plovdiv
≈ 2 ms
direct
Sofia → Stara Zagora
≈ 3 ms
direct
Sofia → Burgas
≈ 5 ms
direct
Sofia → Varna
≈ 5 ms
direct · partner
Sofia → Balchik
≈ 6 ms
direct · partner
Sofia → Dobrich
≈ 6 ms
direct · partner
Sofia → Montana
≈ 2 ms
direct
Sofia → Pleven
≈ 3 ms
direct
Sofia → Blagoevgrad
≈ 3 ms
direct
Contractual service SLA targets
Uptime figures below are contractual SLA commitments, not measurements.
IP Transit
99.99%
Ethernet / L2VPN
99.9%
DWDM Wavelengths
99.999%
Dark Fiber — Sofia metro
99.9%
NaaS Portal
99.95%
DNS Services
99.99%
Response and repair times are contractual engagement targets, not observed values.
SLA commitments
Contractual commitments per service class. Not a measurement of live performance.
IP Transit
99.99%
≤52 min/mo
15 min
4 hours
DWDM Wavelengths
99.999%
≤5 min/mo
15 min
2 hours
Ethernet / L2VPN
99.9%
≤43 min/mo
30 min
8 hours
Dark Fiber — Sofia metro
99.9%
≤43 min/mo
30 min
24 hours
The Dark Fiber SLA covers the in-service Sofia metro dark fiber only. Planned routes to Kalotina and to the Greek border are excluded until their in-service dates.
Contact the NOC for real network status
The Sofia Connect NOC is available 24/7 for real-time network status, incident reports and service-affecting events.